FAQ

There are many moving parts to this business and we expect you to have questions. In fact, we encourage it!

Need more answers?

Write.

Call.

Are there delivery minimums?

Based on distance from Highland, NY:

Up to 20 miles: $100

20 to 50 miles: $150

50+ miles: $250

NOTE: A delivery fee of $5 is added to all orders to offset rising fuel costs.

ALTERNATE: Pick up is available Monday through Saturday for any last minute pickups or smaller orders.

How do I place an order?

Call the office 8am-10:00 pm Sunday through Friday for next day delivery.

Orders placed outside this time frame will be entered and filled for next day, if possible.

If no one answers press x2, leave a message and we'll fill enter the order in at the earliest. Speak slowly, give us your business name, your order and a telephone number where you can be reached for any questions.

What is your return policy?

Red Barn Produce stands behind our product and accept returns within 48 hours of delivery.

We recommend inspecting product at the time off delivery with your driver whenever possible, or calling us as soon as you notice there's an issue.

All returns and credits are subject to management approval.

How do I become a customer?

Visit the home page, on the upper right hand corner click 'Become a Member' and fill out the form as prompted. A client services person will contact you within 24 hours to confirm your account.

If you'd rather immediate gratification, give us a call and we'll enter your information right over the phone and you can place your order that day.

How can I see what products you carry?

We specialize in local, conventional and organic produce in addition to other items.

Cheeses, meats and seafood are other key items we carry. To find out more, call us in the office to get the General and Weekly specials lists. You can also become a member of the website from the home page to get access to the weekly specials.

This list continues to evolve, grow and change with each season.

Why do prices fluctuate weekly?

As much as we try to keep prices steady and fair, in the end food is a commodity that is subject to many factors including supply and demand, the weather, availability, etc.

For any specific product questions or to receive quotes-- call the office speak to a client services associate or ask for Kevin Terr.

I have an odd request...

There is not a request too strange for us. We've been doing this for 30+ years with great relationships with LOTS of vendors.

Anything to be had, (with a little time) our team can find almost anything. Just try us.

My application has been approved. Now what?

Congratulations and welcome to the family!

At Red Barn Produce, we want you to make what you want and we'll do work to figure out how to get you high quality products. If you'd like to go over your menu with Kevin one of the owners, give the office a call and we can set that up!

Where we deliver

40+ mile radius

Unsure? Just ask!

Timely delivery windows

Monday through Saturday

Freshness guaranteed

Only the best, or we take it back.